The lead engineer blinked, realizing the mistake. "We are creating the defect by testing for it."
The CEO was furious. He called a high-stakes meeting with the lead engineers and Arthur.
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"We are bleeding capital!" the CEO shouted, slamming a graph onto the table. "Our field data shows that 12% of the hubs fail within the first week of use. But our factory sensors say zero defects leave this floor. The sensors must be broken. I want them all replaced by Monday."
"Wait," Arthur said quietly. "If you replace the sensors, you will waste millions of dollars and solve absolutely nothing."
Arthur didn't use advanced calculus or supercomputers to save the company millions. He simply used the power of mathematical thinking to question the data sitting right in front of him.