Up to 80% of communication is non-verbal. Patients often trust what they see more than what they hear.
"Given what we've discussed, which of these options feels best for your lifestyle?" Skills for communicating with patients
Often used for breaking bad news ( S etting, P erception, I nvitation, K nowledge, E mpathy, S ummary). Up to 80% of communication is non-verbal
Use "I" statements and remain non-defensive if a patient is frustrated. Focus on the problem, not the person. 7. Shared Decision-Making not the person. 7. Shared Decision-Making
