: Driven by a need to understand the tragedy, Kalinda investigates why Will's client, Jeffrey Grant , went on the shooting spree. She eventually confronts the shooter in jail, holding up his belt and offering him a way to end his life, before cruelly taking it away and telling him he must live with what he’s done.
The central arc involves Alicia's obsession with a final voicemail Will left her just before he was shot. The message is frustratingly inconclusive—he starts to speak, but is interrupted by the judge and says, "I'll call you back". Alicia spends the episode interviewing witnesses, including , the prosecutor who was shot alongside Will, and the presiding judge to determine what Will's tone was and what he intended to say. She cycles through various imagined scenarios, ranging from a profession of love to an angry confrontation over poached clients. Reactions at Lockhart/Gardner [S5E16] The Last Call
Watch this breakdown of the episode's major plot points and the impact of Will's death: : Driven by a need to understand the