Remedy

: After necessary approvals, the status will move to Published . You may need to click the refresh icon in the Mid-Tier UI for the status change to reflect immediately.

: Choose the appropriate template (e.g., How To , KCS , Reference , or Problem/Solution ). Note that Decision Tree articles generally cannot be created or edited directly in Smart IT and must be handled in the Mid-Tier. Enter Core Details : Title : Enter a clear, searchable title. remedy

For more technical details or troubleshooting specific versions, you can refer to the official BMC Documentation on Knowledge Articles . Overview of knowledge articles - BMC Documentation : After necessary approvals, the status will move

: Use the rich text editor to enter your solution. You can add images by pasting them directly or use the video icon to embed YouTube links . Manage Metadata : Note that Decision Tree articles generally cannot be

In (specifically Knowledge Management), creating an article involves selecting a template, drafting your content, and moving it through a review process before it is published. How to Create a Knowledge Article in Remedy