Process Consultation Revisited: Building The He... Apr 2026

The client asks the consultant to diagnose the "sick" organization and prescribe a cure.

Pay attention to how the client reacts to you. Process Consultation Revisited: Building the He...

"Process Consultation Revisited: Building the Helping Relationship" by Edgar Schein is a seminal work that refines the art of organizational consulting. Rather than acting as an "expert" who provides answers, Schein argues that the consultant’s true role is to help the client help themselves. Core Philosophy: The Helping Relationship The client asks the consultant to diagnose the

The consultant should never take over the responsibility of fixing it. Process Consultation Revisited: Building the He...

Every question or comment changes the client's perspective.