People Skills: How To Assert Yourself, Listen T... Apr 2026

When disputes arise, Bolton advocates for a method that treats the other person with respect while prioritizing mutual needs.

In his influential handbook, , Robert Bolton presents communication as a learned set of skills rather than an innate talent. The text focuses on bridging the "interpersonal gap"—the emotional distance created by poor communication habits—through three primary pillars: reflective listening, assertive expression, and constructive conflict resolution. 1. Removing Communication Roadblocks People Skills: How to Assert Yourself, Listen t...

Communicating personal feelings and needs (e.g., "I feel frustrated when...") to reduce defensiveness in others. When disputes arise, Bolton advocates for a method

Bolton defines assertiveness as the middle ground between being passive and being aggressive. Key techniques include: When disputes arise

Use reflective listening to fully understand their viewpoint before stating your own.