: For orders placed after August 11, 2025, use the Returns Portal. To log in, you will need your order number and either your email address or the last 4 digits of the telephone number used at checkout.
: To avoid processing delays, return multiple orders separately rather than in a single package. Returns - Ebuyer Help Centre ebuyer returns telephone number
: Most items must be returned within a 28-day window starting from the day you received the order. : For orders placed after August 11, 2025,
: For "change of mind" returns or items that do not fit, you are responsible for covering the return shipping costs. Returns - Ebuyer Help Centre : Most items
: If an item is received with imperfections, contact the Customer Service team immediately with full details.
: If your items were purchased prior to August 11, 2025 , you must contact ebuyeruk@frpadvisory.com for returns or warranty claims. Return Guidelines
