: Includes normal wear and tear (like stick drift), internal hardware failure, power surges, and even accidental damage from handling (drops/spills). How to Claim :
To get a warranty replacement for a PS4 controller at Best Buy, your options depend on whether you purchased a or are relying on the Sony Manufacturer Warranty . 1. Geek Squad Protection (GSP) best buy ps4 controller warranty
: Using your GSP for a replacement typically fulfills that specific contract. You may need to purchase a new protection plan for the replacement controller. 2. Sony Manufacturer Warranty DualShock 4 controllers : Includes normal wear and tear (like stick
: Best Buy typically handles these claims only within their standard return window (usually 15 days for standard members). After that, you must deal with Sony directly: Geek Squad Protection (GSP) : Using your GSP
Call Sony support at if you prefer phone assistance.
: Call 1-800-433-5778 for questions or to start a claim if you can't visit a store.
If you purchased an optional protection plan (typically 2 years for about $19.99), the process is generally faster and covers more issues.