: Personalized home pages and "Discover" tabs for each user [12].

: Integrating technology to help field agents provide better in-home service [2, 13].

Neal Sample is currently the Executive Vice President and Chief Digital and Technology Officer at Best Buy [11]. In this role, he leads the company's efforts in data, AI, and digital engineering [11]. ⚡ The Modern "CIO" Mandate at Best Buy

: Using AI for hyper-personalized shopping on the Best Buy app [12, 20].