Anything Info

Whether you forgot a birthday or accidentally insulted someone’s cooking, here is the four-step framework for fixing it properly. 1. Own the Action (The "I" Statement)

"I am sorry that I spoke to you disrespectfully." (This owns your behavior). 2. Skip the "But" Anything

Show them you actually understand why they are upset. This is the "empathy" phase. Whether you forgot a birthday or accidentally insulted